Terms of Service

1. The Service

Charlore AI is a production tool for planning, generating, editing, assembling, and staging short-form AI video series. The Service generates images, video, audio, and text using third-party artificial-intelligence model providers (for example fal.ai, OpenAI, and Anthropic) based on the inputs you provide. Charlore AI also lets you optionally connect your own external renderer and export finished videos to connected platforms such as TikTok. Charlore AI is an independent tool and is not affiliated with, endorsed by, or sponsored by any model provider or platform.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your account, for keeping your credentials secure, and for all activity that occurs under your account. You must provide accurate information and keep it current. You are responsible for the activity of any workspace members you invite.

3. AI-generated content

The Service uses third-party AI model providers to generate output from the inputs you supply. You understand and agree that:

• AI output can be inaccurate, incomplete, or misleading, may not be unique, and may resemble existing works, brands, or real people.
• The legal status and ownership of AI-generated output is unsettled and varies by jurisdiction. We make no representation that you can obtain, register, or enforce intellectual-property rights in any output, or that output is free of third-party rights.
• You are solely responsible for reviewing output before you use it, for ensuring you hold all rights necessary for the inputs you provide (including any real person's name, likeness, image, or voice), and for using output lawfully.
• Content safety. We apply automated safety filters to prompts and to generated output, and we do not permit sexual content on the Service (see Section 4). These filters are automated and not perfect: output that violates our rules may occasionally be produced despite them. Any such output is unintended, is not endorsed by us, and does not change these Terms or our rules. If you encounter it, report it to [email protected]. We review reports promptly and remove violating content, generally within 48 hours of a valid report.
• Where a platform (such as TikTok) or applicable law requires you to disclose that content is AI-generated, synthetic, or altered, you must make that disclosure. You are responsible for complying with all applicable AI-labeling, disclosure, and deepfake laws.

4. Acceptable use

You agree not to use the Service, and not to upload, generate, or distribute content, that:

• Is illegal, infringing, defamatory, or violates the intellectual-property, privacy, or publicity rights of others.
• Depicts, or uses the likeness or voice of, a real identifiable person without their consent, including any non-consensual, deceptive, or sexualized synthetic media ("deepfakes").
• Sexualizes minors or depicts a minor in any way, or that is otherwise child sexual abuse material. This is strictly prohibited.
• Is sexually explicit or pornographic, or depicts nudity or sexual activity. Charlore AI is not a platform for sexual content of any kind, and we filter prompts and output for it.
• Impersonates any person or entity, or is intended to deceive, defraud, harass, threaten, or promote violence or self-harm.
• Constitutes election or political disinformation, or a false claim of endorsement or affiliation.
• Abuses, reverse engineers, scrapes, overloads, circumvents usage limits of, or attempts to gain unauthorized access to the Service.
• Violates the terms of any connected third-party service, including any model provider, Google, Apple, Stripe, or TikTok.

We may review, refuse, remove, or restrict content or accounts that we reasonably believe violate these Terms, and we may report unlawful content to authorities. We terminate the accounts of repeat infringers.

5. Usage, subscriptions, and billing

AI generation on the Service is metered as usage. Paid subscriptions include a monthly usage allowance. The Free plan includes a one-time trial allowance, and one-time top-ups can be added to any plan. Prices, allowances, and plan limits are as described at the time of purchase.

• Automatic deduction. When you start a generation (for example a scene preview, a clip, an episode, or an upscale), the usage it requires is deducted from your allowance automatically. You are not asked to approve a price for each action. Larger jobs are flagged as such before they start, and generation pauses when your allowance is exhausted until it resets or you add more.
• How usage is measured. Usage is measured internally per job, based on factors such as the model used, the length of the output, and whether reference images are involved. Our internal unit of measurement is a credit. Usage rates and plan allowances are calibrated to our costs and may be adjusted over time; changes to the allowance included in a paid plan take effect at your next renewal.
• Transparency. You can inspect your current balance, your plan's allowance and reset date, and a complete history of every deduction, return, allowance, and top-up at any time in Settings → Usage. Failed or incomplete generations are returned to your allowance automatically. If you believe a deduction is wrong, contact us at [email protected].
• Auto-renewal. Paid subscriptions are billed through Stripe on a recurring basis and automatically renew at the then-current price at the end of each billing period until you cancel. By subscribing, you authorize these recurring charges.
• Cancellation. You may cancel at any time through the billing portal. Cancellation takes effect at the end of the current billing period, and you retain access until then.
• Allowances and top-ups. Usage allowances and top-ups have no cash value, are not transferable, and except where required by law are non-refundable. A plan's monthly allowance resets at the start of each billing period and unused allowance does not roll over; purchased top-ups do not expire while your account is active and are drawn on only after the monthly allowance is used.
• No refunds. Except where required by law, payments, allowances, and top-ups are non-refundable, including for partial billing periods or unused usage.
• Changes. We may change prices, plans, allowances, or how usage is measured on prospective notice; for paid plans, changes take effect at your next renewal.

6. Your content and license

As between you and Charlore AI, you retain ownership of the inputs you provide and, to the extent permitted by law, the output you generate ("your content"). You grant Charlore AI a limited, non-exclusive, worldwide license to host, store, reproduce, process, and transmit your content, and to send your inputs to the third-party model providers, solely to operate, secure, and provide the Service to you and your workspace members. You represent that you have all rights necessary to your content and to grant this license, and that your content complies with these Terms and applicable law.

7. Copyright and DMCA

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. Our notice-and-takedown process, designated agent, counter-notification process, and repeat-infringer policy are described in our Copyright & DMCA Policy.

8. Third-party services

The Service relies on and integrates with third parties, including AI model providers, hosting and storage providers, Stripe, Google and Apple sign-in, and TikTok. Your use of those services may be governed by their own terms and policies, and we are not responsible for them. When you send a video to TikTok through Charlore AI, it is uploaded to your TikTok inbox as a draft for you to review and post yourself; Charlore AI does not auto-publish. You are responsible for complying with each platform's rules, including its AI-content and disclosure requirements.

9. Intellectual property

The Service, including its software, design, and trademarks, is owned by Charlore AI and protected by law. These Terms do not grant you any right to our branding except as needed to use the Service. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

10. Disclaimers

The Service and all output are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. We do not warrant that the Service will be uninterrupted or error-free, or that output will be accurate, unique, non-infringing, or fit for your intended use.

11. Limitation of liability

To the maximum extent permitted by law, Charlore AI and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or content, arising out of or relating to the Service or any output, even if advised of the possibility. Our total aggregate liability for any claim relating to the Service will not exceed the greater of one hundred U.S. dollars (US$100) or the amount you paid us in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Charlore AI and its owners, employees, and suppliers from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your content, your inputs, your use of output, your use of the Service, or your violation of these Terms or the rights of any third party.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if you are a repeat infringer, or if reasonably necessary to protect the Service, other users, or third parties. Provisions that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

14. Changes to these Terms

We may update these Terms from time to time. For material changes we will update the date above and, where appropriate, provide notice in the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Dispute resolution; binding arbitration; class-action waiver

Please read this section carefully. It affects your legal rights.

• Informal resolution first. Before starting an arbitration or lawsuit, you agree to first email us at [email protected] with a description of the dispute and to work with us in good faith to resolve it for at least 60 days.
• Binding arbitration. If the dispute is not resolved, you and Charlore AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as stated below. The arbitration will take place in Arizona, or by phone, video, or written submissions at the arbitrator's discretion. The arbitrator has exclusive authority to resolve disputes about the interpretation or enforceability of this section.
• Class-action and jury waiver. You and Charlore AI agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims. You and Charlore AI waive any right to a jury trial.
• 30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with your name and account email and a statement that you opt out. Opting out does not affect any other part of these Terms.
• Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or to stop unauthorized access to or misuse of the Service.
• Severability. If the class-action waiver is found unenforceable as to a particular claim, that claim will be severed and brought in court, while the remaining claims proceed in arbitration.
• Time limit. Any claim must be filed within one year after it arises, or it is permanently barred, to the extent permitted by law.

16. Governing law and venue

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, the exclusive venue is the state and federal courts located in Arizona, and you consent to their personal jurisdiction.

17. Contact

Questions about these Terms: [email protected].